AGENT Explanation
Customer agents help riders with directions and other questions and in emergencies. They wear burgundy blazers and may leave the booth and walk through the station.
STATION BOOTH Explanation
Station booths have agents who sell MetroCards and help riders with directions, other questions and in emergencies.
ADDITIONAL NOTE
Both customer agents and station booth agents act as “eyes and ears,” lending an official presence to station entrances and increasing a feeling of security.
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